Frequently Asked Questions

ORDER LOGISTICS

What forms of payment do you accept?

How do I pay with Venmo?

Do I need to pay sales tax?

Can I track my order?

How long does it take for you to deliver my package?

Where do you ship to?

How much is international shipping?

What carrier do you use for shipping?

Will I be notified when my order is shipped?

Will I receive a tracking number once my order is shipped?

Product Information

How do I know what size jersey to order?

How do I know which design option to get?

Does the sublimation print jersey design come off/fade?

Are Kinetic Society's Greek products officially licensed?

How do I wash the apparel I received from Kinetic Society?

Customization

How does Kinetic ID work?

Is there a limit of digits for the number on the jersey?

Can I see a mock-up for Kinetic ID before I purchase?

Group Orders

Is there a discount for group/bulk orders?

Can I get group order discounts online?

What do I do if group order discounts aren't applied at check-out?

How fast can group orders be expedited?

How do I get a custom design made?